Contact & FAQ

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FAQ

 

How large are the crepe cakes?

We offer full size cakes at approximately 9" diameter, either in whole cakes, or cut in half, or cut into a quarter. We also offer mini cakes that are 6" diameter.

 

How many slices are in each crepe cake?

We generally get 12 slices out of a full size cake. Our whole, half, and quarter cakes do not come pre-sliced, so depending on your appetite, you may cut more or fewer slices from your cake.

 

How long do the crepe cakes last for?

We recommend enjoying our crepe cakes as fresh as possible for the best flavour and texture. If absolutely necessary, they can last up to 3 days when properly refrigerated — store them airtight and make sure there are no strong odours in the fridge.

 

Are there any raw eggs or raw ingredients in your cakes?

No, our cakes do not contain raw eggs. We use cream and other dairy products in our crepe cakes, all of which are safe to consume without further cooking.

 

Do you deliver?

Yes! We've partnered with a local delivery service. Delivery fees vary depending on your location — you'll see the fee at checkout. We're also available intermittently on Uber Eats, DoorDash, and Ritual for same-day delivery (limited availability).

 

What is the store's phone number?

You can reach us at (416) 361-1197 or email any questions and comments to hello@milliecollective.com.

 

Pickups & Construction Update

 

What's happening with your store?

We're working on something special! Our home at 451 Adelaide Street West (at Portland) is currently under construction as we prepare a brand new space for you. In the meantime, we're still making all the cakes you love and fulfilling orders every day.

 

How do pickups work during construction?

All pickups are currently by appointment only. Here's how it works:

1. Place your order through our website as usual.
2. Select "Store Pick-Up" at checkout.
3. In the order notes on the cart page, include your preferred pickup date and time.
4. We'll confirm your pickup details by email before your pickup date.

Please allow at least 24 hours of prep time for most orders (some specialty items like Mini Cakes, Rainbow Cakes, and Ombre Cakes may need up to 72 hours).

 

How do I include my preferred pickup time?

On the cart page, you'll see a "Pickup/Delivery Instructions" box. Just type your preferred date and time there (e.g., "Saturday March 15 at 2 PM"). We'll do our best to accommodate your request and confirm by email.

 

What if I forgot to include my pickup time?

No worries! Just email us at hello@milliecollective.com with your order number and preferred pickup time, and we'll get it sorted.

 

Can I just walk in and pick something up?

Unfortunately not at the moment — due to construction, all pickups are by appointment only. Place your order online and we'll coordinate a time that works for you.

 

When will the new store be open?

We're working hard to open our doors as soon as possible! Follow us on Instagram and Facebook for the latest updates.